Reviews (12)

Fantastic BI Book
I loved this book. The way its structured is brilliant, you caneasily start reading this book from any chapter and not get confused. Each chapter gives you a detailed analysis on whats required and any pitfalls you may face during the specific phase of your implementation!
not impressed
This book is only for those who manage a BI project development.
Must read for all BI Project
I found the content of the book extremely usefull. The way its being covered BI Project areas is just excellent. The book gives a clear picture of the entire roadmap. Thanks to Moss and Atre. ... Read more

Subjects:  1. Business / Economics / Finance    2. Business intelligence    3. Computer Books And Software    4. Computers    5. Database Management - General    6. Decision Making & Problem Solving    7. Decision Support Systems For Business    8. Decision support systems    9. Information Technology    10. Information Technology (Engineering)    11. Management Information Systems    12. Applications of Computing    13. Computers / Database Management / Data Warehousing    14. Management decision making   

Reviews (20)

Solid publication for DSS & IT Theory--Great research tool!
Not everyone will find this book as extremely useful as I did. The information contained within can be intimidating because of the sheer volume packed into its over 900 pages, but for someone wanting a foundation of Decision-support theory, this book should fulfill your need.
Rambling book
This book could get away with about 2/3 the volume of content still be interesting.There really does not seem to be any structure to the way a chapter flows.Its easy to skim, but difficult to read.
Purpose of the book: separate you from your money???
As far as I can tell the prupose of this book is to separate you from a great deal of your money!
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Subjects:  1. Business / Economics / Finance    2. Computer Books: General    3. Computers    4. Data processing    5. Decision Making & Problem Solving    6. Decision support systems    7. Expert systems (Computer scien    8. Expert systems (Computer science)    9. Management    10. Management Information Systems    11. Business information systems    12. Computers / Management Information Systems    13. Management decision making    14. Technology, Engineering, Agriculture, Veterinary Science   

Reviews (19)

Fundamental Olap principles
I was impressed by the quality of this book; this is probably the most complete book on OLAP theory and is a fundamental reading for professionals involved in the design of olap systems. In most cases it gives all the details and information needed to master this technology. It also contains some practical examples that are very useful to see how the theory can be applied in the real world. Good OLAP Methodology
OLAP is a somewhat arcane corner of the IT universe and this book is a good guide to it for information and business professionals.It covers the basics well and provides decent exaples to get you going. A must read for anybody involved in Olap design
A book which gives you a comprehensive theoretical foundation together with useful, pratical techniques to design Olap solutions.Read more

Subjects:  1. Business/Economics    2. Computers - Data Base Management    3. Database Engineering    4. Database Management - General    5. Decision Making & Problem Solving    6. Decision Support Systems (Engineering)    7. Engineering - Industrial    8. Information Management    9. Technology    10. Business & Economics / Decision-Making & Problem Solving    11. Databases & data structures    12. Management decision making   

Reviews (7)

Good helpdesk book.
Strong in case studies, surveying, outsourcing, metrics, prioritizing, support tools.

Terrible Choice
This book has a 1998 copyright date -- that's my own stupidity!To quote the author, "buy in haste, repent in leisure."I bought it because of the reviews on the site. The one to get!!!
The reason I purchased this book was that I found myself creating a helpdesk from scratch. If you are looking for a how to book that will guide on the path of creating a very effective IT helpdesk, this is it. It will show you not only the right way to do things, but also alert you of possible pitfalls. It will teach you how to do things that not really come to mind right away, like how to hire the right people for the job, increasing your budget (to get more helpdesk techs!), the scope of your duties, etc. I keep it in my desk for quick reference. ... Read more

Subjects:  1. Computer Books: General    2. Computer Science    3. Computer Systems    4. Computer industry    5. Computers    6. Computers - General Information    7. Customer services    8. Electronic data processing    9. Electronic office machine indu    10. Electronic office machine industry    11. Entrepreneurship    12. Management    13. Management Information Systems    14. Software Engineering    15. Business & Economics-Entrepreneurship    16. Computer Communications & Networking    17. Computers / Computer Graphics / General    18. Computers / Management Information Systems    19. Computers-Computer Science    20. Systems management   

Subjects:  1. Business & Economics    2. Business / Economics / Finance    3. Business intelligence    4. Business/Economics    5. Data warehousing    6. Database Management - General    7. Decision Support Systems For Business    8. E-Commerce - General    9. Information Management    10. Management Information Systems    11. Business information systems    12. Business strategy    13. Computers / Database Management / General    14. Computing and Information Technology   

Reviews (3)

Required reading if you want to stand out among your peers
This book is packed with useful information that will make you a more well-rounded support person. Help desk and technical support in general is so much more than just technical know-how. The non-technical aspects are just as important and this book will help you in those areas. Has information on standard methodologies of technical support, full of tips. Has gotten me higher job ratings and a nice raise in the past year. You need this to compete in today's tough job environment. I think this should be required reading by all help desk/technical support staff.Great book.

Another winner from Ms. Czegel - this focuses on people
This is the second book I have read by Ms. Czegel (the first was Running an Effective Help Desk).Where the first book leads you through the help desk planning, implementation and operations process, this one focuses on the people issues.My experience has shown that the best help desk technologies you can buy, and problem management processes you can develop and implement are worthless if you don't take care of the people part of the equation. Concise Reference for Support Staff
I found this to be a concise reference manual that will benefit any Help Desk Analyst.Read more

Subjects:  1. Computer Books: General    2. Computer Science    3. Computer Systems    4. Computer industry    5. Computers    6. Computers - General Information    7. Customer service    8. Customer services    9. Data Processing - General    10. Electronic office machine indu    11. Electronic office machine industry    12. Management    13. Management Information Systems    14. Computer Communications & Networking    15. Computers / Management Information Systems    16. Personnel & human resources management   

Reviews (5)

Great Practical Guide for improving your helpdesk
I am no longer a support manager. However, when I was managing a support department, this book was extremly helpful. It is an excellent source book for consultants as well as managers. It needs some updating related to ITIL.

Great Tool
This is a great blueprint.I would recommend it to anyone needing to assess their current Help Desk structure.

Essential resource for help desk managers (and consultants)
If you manage help desk or service desk operations this book is an essential tool for achieving the best possible level of efficiency and customer satisfaction.I recommend also getting the companion CD titled, "The Help Desk Audit Toolkit" (ISBN 0974080810), which contains the forms and other artifacts used in this book.Read more

Subjects:  1. Business & Economics / Management    2. Computer Books: General    3. Computers    4. Reference - General    5. Business & Economics    6. Information Technology    7. Management    8. Support services (Management)   

Reviews (3)

Fine introduction for the new user, but a bit anemic for the exam
I used this book when studying for the ACHDS exam.While I passed without a problem, I do have a few criticisms regarding how well it helped me prepare.If you are using this book to prepare for the exam, then I would recommend supplementing it with David Pogue's Mac OS X: The Missing Manual, Panther Edition and perhaps Michael Bartosh's new Essential Mac OS X Panther Server Administration.That said, what are the pros and cons of this book?
Overall Decent Technical Resource
I am excited about this book because it is the first publication on one of the certification programs for Mac OS X.This is a great start and I hope there can be others in the series.From these types of books, one hopes to find materials that will assist in passing the certification exams for this program "Mac OS X Help Desk Essentials".
Just What the Help Desk Person Needs.
Even Apple users need help once in a while. So Apple shops have to have a help desk just like any other shop. This book presumes a basic level of familiarity with the Macintosh operating system, and then goes on to provide in-depth technical information and procedures that are used by Apple-certified technicians to install, configure, maintain, and diagnose Macintosh computers.
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Subjects:  1. Apple And Macintosh Programming    2. Computer - Apple/Macintosh    3. Computer Books: Operating Systems    4. Computer operating systems    5. Computers    6. Macintosh (Computer)    7. Operating Systems - Macintosh    8. Operating systems (Computers)    9. Programming    10. Computers / Operating Systems / Macintosh   

Reviews (1)

I don't care about his writing style
I was incharge of starting up a new help desk.This book was definitely the wrong book for that.I thought it was going to be more basic, foundational level instructions.
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Subjects:  1. Business / Economics / Finance    2. Computer Books: General    3. Computer Systems    4. Computers    5. General    6. Information Management    7. Information Technology    8. Management Information Systems    9. Programming - Software Development    10. Software Engineering    11. Computers / Information Technology    12. Customer services    13. General Theory of Computing    14. Management of specific areas   

Subjects:  1. Business & Economics / Information Management    2. Business / Economics / Finance    3. Computers / Information Technology    4. Computers / Programming / Quality Assurance & Testing    5. Information Management    6. Information Technology    7. Computer technical support    8. Information services industry    9. Management & management techniques    10. Quality control    11. Six Sigma (Quality control standard)    12. Statistical methods    13. Support services (Management)    14. Total quality management   

Reviews (1)

Great review of counseling issues
Very well done.Concise explanations of a variety of counseling issues, theories, tools, and approaches.Highly recommended. ... Read more

Subjects:  1. Counseling    2. Counseling - General    3. Education    4. Politics / Current Events    5. Psychotherapy - Counseling    6. Public Policy - Social Services & Welfare    7. Study and teaching    8. Counselling    9. Psychology & Psychiatry / Counseling   

Reviews (8)

If you own a PC you can`t go wrong buying this book!
For people who love computing but don`t want to be bogged down with techno-crap, this book is for you. We all run into problems sooner or later and we waste a lot of time, energy, and money trying to fix them. This book will help you diagnose the problem, fix the problem( or find out how to get more info)and most importantly, how to keep your PC running at it`s best. I had the Blue screen of Death,( but not anymore)and I was on the verge of buying a new PC. Think what I saved. My PC has never worked better. Thanks Mark!

Most Helpful Book On Computers Ever
I'm 13 and own several books on computer issues, but none of them are as all inclusive as this one. This book covers networking, hardware, software, printers and internal issues, most of it from a troubleshooting piont of view. This book is VERY easy to understand and is perfect for people who need a book that covers everything

Best computer troubleshooting book
I have been involved with computers for more than 20 years, and this book is the best troubleshooting book that I have seen for computers.The information is very well organized and easy to use.There are many flow charts in the book to quickly resolve problems, and there is a very helpful table listing different problem symptoms and solutions.The book also has in-depth chapters on certain problems.It is a book that can easily be used for quick reference for a problem, or it can be studied in detail.Blank screens, software and hardware problems, faulty power supplies, and input/output devices are all discussed in the book.Solving just one problem would pay for the book, and you'll be glad you bought it after using it several times.
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Subjects:  1. Computer Books: General    2. Computer Viruses    3. Computers    4. Computers - Operating Systems    5. Equipment and supplies    6. Hardware - Personal Computers - PCs    7. IBM Personal Computer    8. Maintenance and repair    9. Microcomputers    10. Operating Systems - General    11. Security - Viruses    12. Computers / Operating Systems / General    13. PCs (IBM-compatible personal computers)    14. Systems management   

Subjects:  1. Computer Books: General    2. Computers    3. Computers - General Information    4. General    5. Computer Programming    6. Computers / General    7. Systems management   

Reviews (3)

Good read if you are a non techie
The book was a very easy read. Finised it in one afternoon. Definitely recommended for a novice. However, if you have an understanding of BI, then this book is not for you.
A great primer
First of all, I will have to admit that I am a Microsoft advocate. I like their solutions and I think very highly of what they have to offer with SQL Server and Analysis Services.
Concise, Practical and Inspiring Advice
Techies will enjoy learning from real world examples of business intelligence technologies. Business leaders will appreciate how complex technical and business topics are tackled from various perspectives - what is BI, how BI will help your organization, and the most helpful chapter, how to actually identify, start and implement a BI solution.Read more

Subjects:  1. Artificial Intelligence    2. Business / Economics / Finance    3. Business Enterprise    4. Business Software - General    5. Business intelligence    6. Computer Books: General    7. Computers    8. Decision Making & Problem Solving    9. Decision support systems    10. Information Management    11. Information technology    12. Management    13. Management information systems    14. Applications of Computing    15. Business & Management    16. Computers / Integrated Software / IBM-Compatible    17. Internet    18. Management decision making   

Reviews (24)

Good only at the basics
This book is good for walking you through the basics. It is weak at providing insights into the product.A section on trouble shooting would be helpful.

A Good Book
I recommend this book because the author distinguishes multidimensional concepts and the OLAP tool.
An okay starting book on Analysis Services
I recently bought this book and have read about 7 chapters. The book is useful to get hands-on experience on how the Analysis Manager works. How can you use it to make basic cubes, dimensions etc. Also, there is a couple of chapters on MDX and the MDX sample application that comes with Analysis Services. In general I found the book useful because it made me familiar with the UI of Analysis Manager, but reading the book was hard. True to its name "Step by Step" the book focuses on "How to do things" (like click here , click there, heres the screen shot you should expect to see) without explaining in ANY detail about why you are doing what you are doing. There is no gradual build-up of concepts. If a chapter says it will take you 2.5 hours to complete, it will take that much time because of the step-by-step nature. I personally find this approach hard to follow. I would have liked if the book devoted a few pages in the beginnign of the chapter explaining the concepts and then went on to show you how to do this with the analysis manager. ... Read more

Subjects:  1. Artificial Intelligence - General    2. Computer Books: Database    3. Computers    4. Computers - Languages / Programming    5. Data Modeling & Design    6. Database Management - General    7. Decision Support Computing    8. Distributed Computer Systems    9. Management Information Systems    10. OLAP technology    11. Programming - Software Development    12. Computers / General    13. Database software    14. SQL   

Reviews (1)

Excellent advice on the basics
This book addresses the essence of support - people skills.State-of-the-art tools and technology, and the most efficient processes ever devised will not guarantee a successful help desk or technical support organization if the human interaction techniques provided in this book are not used.Read more

Subjects:  1. Business / Economics / Finance    2. Computer Books: General    3. Computer Systems    4. Computers    5. Customer Service    6. Management Information Systems    7. Computer Communications & Networking    8. Customer services    9. Information technology industries   

Reviews (2)

Excellent Guide
Indeed this is a pamphlet, so be prepared for a quick read.Fortunately, it is concise and accurate.If you are presented with the challenge of developing goals and/or metrics for your service group, start here.Spend $10 and save yourself a few hours because all the information you need is right here--it makes no sense to re-invent the wheel!

Little more than a pamplhet with great content
This book provides a straightforward approach to improving help desk performance.The foundation, as the title proclaims, is service goals and metrics.My first reaction when the book arrived was mild disappointment because it was little more than a pamphlet.However, it is packed with excellent information, a lot of which has guided me in developing service delivery and service level measurement processes.I like the way the author stays focused on service goals and his choice of metrics with which to measure the attainment of those goals.Therefore, despite this book's page count it provides excellent value because the content is so well thought out. If you follow the guidelines you will have a good starting point for a service delivery process that is based on measured performance.I highly recommend this book to help desk managers and consultants who are assigned to service delivery projects. ... Read more

Subjects:  1. Customer services    2. Goal setting in personnel management    3. Performance standards    4. Planning   

Reviews (7)

From re-installing proper settings to understanding common warning dialog boxes and how to remedy common problems
Dave Cross is a senior developer of education and curriculum: his Photoshop CS2 Help Desk Book comes from a trainer's view and from years of fielding questions at Photoshop seminars. It's this background which led to his identification of frequently asked questions - and to Photoshop CS2 Help Desk Book , which allows users to identify common problems and how to fix them, from re-installing proper settings to understanding common warning dialog boxes and how to remedy common problems.

Terrific Book- A Must Have
At this point I literally have had the opportunity to read or browse a lot of the new crop of CS2 books coming out. I agree with the other reviewers that Mr. Cross has some real gems in this book and while it is not necessairily a book you will read cover to cover, I know that I will be using it often as a great reference. Some of the tips are questions I have had for years. I also agree with another reviewer that the person who left one star for this book has it in for Mr. Cross. Check out his four reviews and you will see that in three he skewers Mr. Cross. Looks like a personal vendetta to me and I think Amazon should remove the review and I am going to point this issue out to them.Get this book!!!

Photoshop CS2 Help Desk Review
From front to back this book is the best book that I've read regarding Adobe Photoshop.It is a wealth of information that describes everything from tools to filters to modes -- it covers it all. If there is a keyboard shortcut, Dave Cross covers it.This book is an encyclopedia of information with regards to Photoshop CS2.I highly recommend this book to anyone -- I know you'll enjoy it. ... Read more

Subjects:  1. Computer Books: General    2. Computer Graphics - General    3. Computer Graphics - Photoshop    4. Computers    5. Computers - Desktop Publishing    6. Desktop Publishing    7. Microcomputer Graphics    8. Computers / Computer Graphics / General    9. Photoshop   

Reviews (4)

Leo's Got IT Covered
For those of you know do know Leo Leporte, let me fill you in.He's one of the busiest, friendliest, and very knowledgeable guys around today.He's on TV, the radio, and on a dozen podcasts.Leo knows technology.
Excellent computer reference work
This is a great book.Easy to read for beginners, but detailed enough to be usefull.It has a handy index for quickly locating items of interest.It covers the basics of most all aspects of computing, and is quite educational for newbies.I find it a fine reference tool.

The pc help desk.,by leo laporte ,is a must for all computer users..
The pc help desk book written by leo laporte is a must read guide in keeping your pc or mac healthy...leo is warm and has a great sense of humor..He never talks down to his audience,and has been a lot of help to me on his call for help program...Any serious computer user,should buy this book...thank you! stewart l ... Read more

Subjects:  1. Amateurs' manuals    2. Computer Books: General    3. Computers    4. Computers - General Information    5. Hardware - General    6. Hardware - Personal Computers - General    7. Maintenance and repair    8. Microcomputer Design    9. Microcomputer Programming    10. Microcomputers    11. Programming - General    12. Computers / Input-Output Equipment    13. General Theory of Computing   

Reviews (2)

The Help Desk Audit Book and CD
This is an excellent tool for an internal audit of and organization Help Desk performance.All Help Desk Manager should complete this audit annually and measure the progress toward their continues improvement goals.

Time-saver and augments "The Help Desk Audit" book
If you've purchased "The Help Desk Audit: Blueprint for Success" (0974080802), or you're an experienced help desk consultant seeking a ready-made set of tools this collection of documents is invaluable.Read more

Subjects:  1. Computer Books And Software    2. Computers    3. Reference - General    4. Software